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CASE STUDY
Ransomware Incident Response and Recovery for a Logistics Group
Led the end-to-end incident response for a ransomware attack that impacted 40 logistics hubs, containing the breach within 6 hours and restoring full operations in under 72 hours.
THE BRIEF
A Logistics Group Under Active Ransomware Attack
A major logistics group operating 40 distribution hubs called Encyphers at 2am when ransomware began spreading across their estate. Operations at 12 hubs were already impacted. They needed immediate containment, expert guidance, and a path back to full operations.
- Active ransomware spreading across Windows estate via SMB
- 12 of 40 logistics hubs experiencing operational disruption
- No incident response retainer or plan in place prior to the attack
- Executive team demanding public communications guidance
Our mandate was clear: contain the attack, preserve evidence, restore operations, and ensure this never happened again.
Services Used:
TESTIMONIAL
“When ransomware hit at 2am, Encyphers were on a call within 20 minutes. Their calm, methodical approach under enormous pressure was remarkable. They contained the attack, guided our communications, and had us fully operational in 72 hours. They are now our retained IR partner.”
Claire Booker
Group IT Director, Logistics Group
SNAPSHOTS
Incident Timeline & Recovery Milestones
THE CHALLENGE
The Crisis They Were Facing
At 2am, the attack was actively spreading and decisions had to be made in minutes:
- Ransomware had encrypted files across 3 domain controllers and 200+ endpoints
- Backup integrity was unknown — backups had not been tested in 8 months
- Threat actor had been present in the environment for an estimated 9 days
- Media enquiries and customer communications required immediate management
Every minute of downtime was costing the group an estimated £180,000 in logistics revenue.
THE SOLUTION
How We Responded
We deployed an incident response team and began containment within 20 minutes:
- Immediate network segmentation to halt lateral spread across all 40 hubs
- Full forensic preservation of affected systems to support legal proceedings
- Coordinated backup validation and clean system restoration from verified images
- Drafted and managed all external communications and regulatory notifications
Full containment was achieved in 6 hours. All 40 hubs were fully operational within 72 hours — with no ransom paid.
THE RESULTS
Real Outcomes From a Rapid Response
What decisive action in a crisis delivers
Contained in 6 Hours
Network segmentation and remote endpoint isolation halted the spread of ransomware across all 40 logistics hubs within 6 hours of the initial call.
Full Recovery in 72 Hours
All 40 logistics hubs were fully operational within 72 hours — achieved without paying any ransom demand.
No Ransom Paid
Clean backups were identified and validated within 4 hours, enabling full recovery without negotiation or payment.
Legal Evidence Preserved
Full forensic preservation of all affected systems provided evidence for law enforcement and insurance proceedings.
Regulatory Notifications Filed
ICO and relevant regulatory notifications were drafted and filed within the required 72-hour window.
IR Retainer Established
Following the engagement, the group retained Encyphers as their 24/7 incident response partner with a guaranteed 30-minute response SLA.
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Let's Start Building Your Digital Product
Have questions or are ready to build AI-powered web, ecommerce, or digital solutions? Encyphers helps startups & enterprises create scalable digital products. We respond within 24 hours.
“Encyphers delivered a complete digital transformation for our retail business, combining AI-powered systems, cloud infrastructure, and ecommerce solutions into one fully scalable and high-performance ecosystem. Their strategic approach significantly improved efficiency, customer experience, and overall business growth.”
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